When You Choose A1, You’re Backed by our Quality Assurance Program
Going through a furnace and air conditioner installation can be a bit stressful. Heating and cooling systems are a financial investment and many homeowners are unfamiliar with the highly technical mechanics that drive HVAC systems, leading to uncertainty if everything was installed correctly. To ease that anxiety, A1 Air Conditioning & Heating offers all of our clients a truly unique service—our Quality Assurance Program!
To ensure that each and every homeowner is completely satisfied with their furnace and air conditioner installation, we send our own inspector to every home after every heating and cooling installation to assess the quality of work and answer any questions.
Specifics of the Program:
About a week after your air conditioner or furnace installation, our Quality Assurance technician will be in touch to arrange a convenient time to stop by your home.
During the appointment, our Quality Assurance technician will:
- Inspect and document the installation to ensure it adheres to all safety codes and A1’s high installation standards.
- Check all regulatory tags—Electrical Safety, TSSA Gas and Ministry of Environment ODP—are attached and displayed.
- Conduct a customer satisfaction survey and answer and address any questions or concerns you may have.
Our technician is there to ensure you are comfortable with the equipment. They’ll walk you through how to use and maintain the HVAC components, from the electric ignition to your new smart thermostat, and make sure you’re completely comfortable using your new equipment.
Additionally, Peter Messenger—Owner of A1 Air Conditioning and Heating—performs a final audit on all installations. He personally reviews all customer satisfaction surveys and looks over the installation documentation to ensure every call meets or exceeds his high expectations.
When you choose A1 as your heating and cooling specialist, you’re working with a company that values customer satisfaction above all else. We believe in building long-lasting relationships with our clients and our Quality Assurance Program ensures every customer is completely satisfied with their furnace and air conditioner installation.
A1 Air Conditioning and Heating has been designing and installing residential heating and air conditioning comfort systems for 50 years.